Cancellation Policy

Effective date: 29th August 2026
At Triceya, we understand that plans change. This Cancellation Policy explains how and when you can cancel your order, what happens after cancellation, and how refunds are processed.

Cancellation by Customer
Before Dispatch
You can cancel your order free of charge any time before it is dispatched from our warehouse.
Most orders are dispatched within 24 hours of being placed (orders placed before 3 PM IST are typically dispatched the same business day). To cancel, we recommend acting quickly.
How to cancel before dispatch:
Email us at support@triceyahealth.com with your order number
WhatsApp us at +91 [YOUR NUMBER] with your order number
Or log into your account and cancel from the Orders page (if available)
Full refund will be processed to your original payment method within 5–7 business days.
After Dispatch
Once your order has been handed over to the courier and is in transit, it can no longer be cancelled through our system.
If you wish to return the product after delivery, please refer to our Refund and Return Policy — you have a 7-day return window from the date of delivery.
Refusal of Delivery (COD Orders)
If you refuse to accept a Cash on Delivery order at the time of delivery without valid reason, the order will be marked as RTO (Returned to Origin).
Please note:
Repeated refusal of COD orders may result in COD being disabled on your account
You may be required to prepay for future orders
No shipping charges are refundable for refused deliveries
If you no longer want a COD order, please cancel it in advance (before dispatch) instead of refusing delivery. This helps us serve all our customers better.
Cancellation by Triceya
We reserve the right to cancel any order at our discretion in the following situations:
Stock unavailability
The ordered product is unexpectedly out of stock
Manufacturing delays affect stock replenishment
Delivery issues
The delivery address is in a location we cannot serve
The PIN code is not serviceable by our courier partners
Incomplete or incorrect address details
Pricing or listing errors
A pricing, description, or availability error is discovered after order placement
Suspected fraud or misuse
Payment verification fails
The order shows signs of fraudulent activity or chargeback abuse
Bulk or reseller purchases without prior authorisation
Multiple failed COD deliveries in the past
Force majeure
Events beyond our reasonable control (natural disasters, supply chain disruption, government restrictions)
If we cancel an order after payment has been received, we will issue a full refund to your original payment method within 5–7 business days. We will inform you by email and/or SMS with the reason for cancellation.
Partial Cancellation
If your order contains multiple products and you wish to cancel only some of them:
Before dispatch: email us with your order number and the specific products you wish to cancel — we can process a partial cancellation and refund
After dispatch: partial cancellation is not possible; you may return unwanted products under our Return Policy after delivery
Refund After Cancellation
Refunds for cancelled orders are processed within 5–7 business days to your original payment method.
Payment Method
Refund Timeline
UPI / Wallets
3–5 business days
Credit / Debit Card
5–7 business days
Net Banking
5–7 business days
Cash on Delivery (before dispatch)
No refund needed (payment not collected)
Cash on Delivery (already delivered)
Bank transfer within 5–7 business days after return
If you have not received your refund within 10 business days of confirmation, please email support@triceyahealth.com and we will investigate immediately.
Cancellation of Subscription Orders
If you are subscribed to a recurring order (auto-refill programme), you can cancel or pause your subscription at any time from your account dashboard, or by emailing support@triceyahealth.com.
Please cancel at least 48 hours before your next scheduled dispatch to avoid being charged for that order.
Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically.
Contact Us
For any question about cancelling your order:
Customer Support
Email: support@triceyahealth.com
WhatsApp: +91 8679997725
Hours: Monday – Saturday, 10 AM – 6 PM IST
Corporate Address
MedisynX Biosciences Private Limited
E-440 Shradhapuri Phase -2 , Meerut  , Uttar Pradesh , 250001
India
This Cancellation Policy is part of Triceya's overall Terms and Conditions. By placing an order on triceyahealth.com, you acknowledge that you have read and understood this policy.