Terms and Conditions

Effective date: 29th August 2026
Welcome to Triceya (triceyahealth.com). These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using this website, you agree to be bound by these Terms.
Please read them carefully. If you do not agree with any part of these Terms, please do not use our website.

1. About Us
Triceya is a premium herbal and Ayurvedic nutraceuticals and cosmetics brand owned and operated by MedisynX Biosciences Private Limited, a company incorporated under the laws of India.
Company name: MedisynX Biosciences Private Limited
Website: triceyahealth.com
Contact email: support@triceyahealth.com
Registered address: E-440 Shradhapuir Phase - 2 , Meerut , Uttar Pradesh , 250001
References to "Triceya," "we," "us," and "our" throughout these Terms refer to MedisynX Biosciences Private Limited.
2. Eligibility
By using this website and placing orders, you confirm that:
You are at least 18 years of age
You have the legal capacity to enter into a binding contract
The information you provide is accurate and complete
You will use our products only for personal, non-commercial purposes unless expressly permitted otherwise
If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.
3. Products
Nature of our products
Triceya products are Ayurvedic nutraceuticals and herbal cosmetics manufactured at WHO-GMP certified facilities. Our products are food supplements and personal care products.
Not a medicine
Our products are not intended to diagnose, treat, cure, or prevent any disease. They are wellness support products meant to complement — not replace — a balanced diet, healthy lifestyle, and professional medical care.
Product information
We make every effort to display product colours, ingredients, benefits, and information accurately. However, minor variations may occur due to differences in screen displays, product batches, or updates to formulations.
Changes to products
We reserve the right to modify, update, or discontinue product formulations, packaging, sizes, and pricing at any time without prior notice.
4. Orders and Acceptance
Placing an order
When you place an order on triceyahealth.com, you are making an offer to purchase the products at the listed prices. All orders are subject to acceptance by us and to product availability.
Our right to refuse
We reserve the right to accept or decline any order at our sole discretion, including for the following reasons:
Product is out of stock
Errors in product description, pricing, or availability
Suspicion of fraudulent activity
Delivery to a location we do not serve
Bulk or reseller orders without prior authorisation
If we cancel an order after payment, we will issue a full refund to your original payment method.
Order confirmation
You will receive an order confirmation email once your order is successfully placed. This confirms receipt of your order — not our acceptance. Acceptance occurs when your order is dispatched.
5. Pricing and Payment
Pricing
All prices displayed are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Shipping charges, if applicable, are calculated and shown at checkout.
Payment methods
We accept:
UPI (Google Pay, PhonePe, Paytm)
Credit and debit cards (Visa, Mastercard, RuPay)
Net banking through all major Indian banks
Digital wallets
Cash on Delivery (COD) with a ₹49 handling fee
All online payments are securely processed through Razorpay. We do not store your payment card details.
Pricing errors
In the rare event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund, even if the order has been confirmed and payment processed.
6. Shipping and Delivery
Please refer to our Shipping Policy for complete details on delivery timelines, charges, tracking, and coverage.
Risk of loss
Once your order is dispatched, the risk of loss or damage passes to the shipping carrier. However, we take responsibility for lost or damaged deliveries as detailed in our Shipping and Refund policies.
Failed delivery
If a delivery fails due to incorrect address information provided by you, unavailability at the delivery address, or refusal of delivery, we reserve the right to charge additional re-shipping fees or cancel the order at our discretion.
7. Returns, Refunds, and Cancellations
Please refer to our Refund and Return Policy for complete details.
In summary:
7-day return window for unopened products in original packaging
Free replacement or refund for damaged, wrong, or defective items
Refunds processed within 5–7 business days to original payment method
Orders can be cancelled before dispatch
8. Medical Disclaimer
Not medical advice
Information provided on triceyahealth.com — including product descriptions, blog posts, ingredient information, and educational content — is for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.
Consult a doctor
Always seek the advice of a qualified healthcare provider before starting any new health regimen, supplement, or product — especially if:
You are pregnant, nursing, or planning pregnancy
You have an existing medical condition
You are taking prescription medication
You are under 18 years of age
You are scheduled for surgery
You have known allergies to any ingredient
No liability for reliance
Reliance on any information provided on this website is solely at your own risk. Triceya and MedisynX Biosciences Private Limited disclaim any liability for adverse outcomes arising from use of information or products purchased from this website.
9. Intellectual Property
Our content
All content on triceyahealth.com — including the Triceya logo, brand name, product names, product photography, illustrations, text, graphics, layouts, and design — is the property of MedisynX Biosciences Private Limited and is protected under Indian intellectual property law.
Trademarks
"Triceya®" and the Triceya logo are trademarks of MedisynX Biosciences Private Limited.
Permitted use
You may view, download, and print content from our website solely for your personal, non-commercial use.
Prohibited use
Without our prior written permission, you may not:
Reproduce, copy, distribute, or republish any content
Use our trademarks, logos, or brand names for commercial purposes
Modify or create derivative works from our content
Scrape, mirror, or systematically extract data from our website
Use our content to train artificial intelligence or machine learning models
Unauthorised use may result in legal action.
10. User Accounts
Account creation
You may create an account on triceyahealth.com to make ordering faster and access order history. Account creation is optional — guest checkout is available.
Account security
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use
Account termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse our services.
11. User Conduct
When using triceyahealth.com, you agree not to:
Use the website for any unlawful purpose
Attempt to gain unauthorised access to any part of the website
Interfere with the operation of the website
Upload viruses, malware, or malicious code
Post false, misleading, or defamatory content
Impersonate another person or entity
Engage in fraudulent transactions or chargeback abuse
Resell our products without written authorisation
12. Reviews and User Content
Product reviews
We welcome honest product reviews from verified customers. By submitting a review, you grant us a non-exclusive, royalty-free, perpetual right to use, display, reproduce, and share your review across our website, social media, and marketing materials.
Review guidelines
Reviews must be:
Based on genuine personal experience with the product
Free from offensive, defamatory, or misleading content
Free from spam, promotional links, or personal contact information
We reserve the right to remove reviews that violate these guidelines.
13. Third-Party Links and Services
Our website may contain links to third-party websites or services (such as social media, payment processors, or shipping partners). We do not control these third parties and are not responsible for their content, privacy practices, or services.
Your interaction with third-party websites is governed by their respective terms and privacy policies.
14. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
15. Limitation of Liability
To the maximum extent permitted by law:
MedisynX Biosciences Private Limited shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products
Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim
We are not liable for delays or failures caused by events beyond our reasonable control (force majeure)
This limitation applies whether the claim is based on warranty, contract, tort, or any other legal theory.
16. Indemnity
You agree to indemnify and hold harmless MedisynX Biosciences Private Limited, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:
Your breach of these Terms
Your misuse of our products or website
Your violation of any law or third-party rights
17. Force Majeure
We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, war, terrorism, or supply chain disruptions.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Meerut, Uttar Pradesh, India.
19. Dispute Resolution
Direct communication first
Before initiating any legal action, we encourage you to contact us at support@triceyahealth.com so we can attempt to resolve the issue amicably. Most concerns can be resolved quickly through direct communication.
Consumer forums
Indian consumers retain all rights under the Consumer Protection Act, 2019, including access to consumer forums.
20. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
We recommend reviewing this page periodically.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and MedisynX Biosciences Private Limited regarding your use of triceyahealth.com and supersede any prior agreements.
23. Contact Us
For questions about these Terms or any other matter:
MedisynX Biosciences Private Limited
Email: care@triceyahealth.com
WhatsApp: +91 8679997725
Registered address: E-440 Shradhapuir Phase - 2 , Meerut , Uttar Pradesh , 250001
Hours: Monday – Saturday, 10 AM – 6 PM IST
By continuing to use triceyahealth.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions.