FAQ
Frequently Asked Questions
Everything you might want to know before adding Triceya to your routine. Can't find your answer? Email us at support@triceyahealth.com or WhatsApp us +91 8679997725— we typically respond within 24 hours.
About Our Products
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Are Triceya products safe for daily use?
Yes. All Triceya formulations are doctor-formulated and manufactured at WHO-GMP certified facilities. Follow the dosage instructions printed on each product label. If you are pregnant, nursing, or on prescription medication, please consult your physician before use. -
Are your products 100% herbal?
Yes. Every Triceya product is made from carefully selected Ayurvedic herbs and plant-based ingredients. No artificial colours, no synthetic fragrances, no harmful chemicals. Every ingredient is declared transparently on the label. -
Are your ingredients tested for purity?
Yes. Every single batch is tested at accredited third-party laboratories for purity, potency, microbial safety, pesticide residue, and heavy metals. A Certificate of Analysis is available for any batch on request — just email us with your batch number. -
What certifications does Triceya have?
Our products are manufactured at WHO-GMP and ISO 9001 certified facilities. Our manufacturing partners are AYUSH licensed, and we maintain full FSSAI compliance for our nutraceutical range. -
Are Triceya products vegetarian?
Yes, all Triceya products are 100% vegetarian. Our capsule shells are made from plant-based cellulose (HPMC), not gelatin. -
How long does it take to see results?
Ayurveda works gently and progressively. Most customers begin to notice changes within 3–6 weeks of consistent use, with optimal results after 2–3 months. Hair oils typically show visible improvement within 4–8 weeks of regular application.
Please remember: consistent daily use over the recommended duration gives the best results. Ayurveda is a long-term partner, not an overnight fix. -
Can I take Triceya products with prescription medication?
Please consult your treating physician before combining any herbal supplement with prescription medication — especially for cardiac, thyroid, hormonal, or blood-thinning medications. Your doctor knows your medical history best. -
Are Triceya products FDA approved?
Triceya is an Indian brand, so we follow Indian regulatory frameworks — FSSAI for nutraceuticals and AYUSH-linked manufacturing for our Ayurvedic formulations. US FDA approval does not apply as we do not sell in the United States. Our products meet or exceed Indian quality and safety standards. -
How should I store Triceya products?
Store all products in a cool, dry place, away from direct sunlight. Keep the container tightly closed after use. Keep out of reach of children. Do not refrigerate oils. -
Do Triceya products have side effects?
Triceya products are made from natural Ayurvedic ingredients and are generally well-tolerated. However, some people may experience mild digestive changes or sensitivity, especially in the first week. If you experience any unusual reaction, discontinue use and consult your physician.
Dosage & Usage -
What is the recommended dosage?
Dosage varies by product. Always follow the instructions printed on the product label. For most capsules, the standard is 1–2 capsules twice daily after meals with warm water. For oils, follow the application instructions on the label. -
Can I take multiple Triceya products together?
Yes, most Triceya products can be safely combined. However, if you plan to take three or more products together, we recommend consulting your Ayurvedic physician for personalised guidance. -
Should I take capsules on an empty stomach or with food? Most Triceya capsules are best taken after meals with warm water, unless specifically stated otherwise on the label. Weight Management capsules are an exception — take these 30 minutes before meals.
Ordering & Payment -
What payment methods do you accept?
We accept:
UPI (Google Pay, PhonePe, Paytm)
Credit and debit cards (Visa, Mastercard, RuPay)
Net banking (all major Indian banks)
Digital wallets
Cash on Delivery (₹49 handling fee)
All online payments are processed securely via Razorpay. -
Is Cash on Delivery available?
Yes, COD is available across India with a ₹49 handling fee. Your order will be delivered first, and you pay in cash at the time of delivery. -
Do you charge GST?
Yes. All product prices displayed on our website are inclusive of applicable GST. You'll receive a GST invoice with your order for tax records. -
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified before they are dispatched. Email us at care@triceyahealth.com with your order number as quickly as possible. Once dispatched, orders cannot be cancelled but can be returned under our standard return policy.
Shipping & Delivery -
What is your shipping policy?
Free shipping on all orders above ₹999 within India. Standard shipping is ₹79 for orders below ₹999. Cash on Delivery has an additional ₹49 handling fee. -
How long does delivery take?
Metro cities: 2–4 business days
Non-metro cities: 4–7 business days
Remote areas: 7–10 business days
Orders placed before 3 PM IST are dispatched the same business day. -
How do I track my order?
Once your order is dispatched, you'll receive a tracking link via SMS and email. You can also track your order from the "Track Order" link in our website footer, or by logging into your Triceya account. -
Do you ship internationally?
Currently we ship across India. International shipping to select countries is coming soon. For early enquiries, email business@triceyahealth.com. -
What if my order is delayed or lost?
If your order hasn't arrived within the expected delivery window, email care@triceyahealth.com with your order number. We'll investigate immediately and resolve it — either by dispatching a replacement or issuing a full refund. -
What if my order arrives damaged?
If your order arrives damaged, please photograph the package and email support@triceyahealth.com within 48 hours of delivery. We'll arrange a free replacement or full refund at no cost to you.
Returns & Refunds -
What is your return policy?
We offer a 7-day return window for unopened products in their original packaging. Damaged, wrong, or defective items are eligible for free replacement or full refund. -
How do I return a product?
Email care@triceyahealth.com within 7 days of delivery with:
Your order number
Product name
Reason for return
Photos of the product and packaging
Our team will respond within 24 hours with return instructions. -
How long do refunds take?
Once we receive and inspect the returned product, refunds are processed within 5–7 business days to your original payment method. UPI and card refunds typically reflect within 3–5 business days; bank transfers may take up to 7 days. -
Can I exchange a product? We currently offer refunds and replacements, not direct exchanges. If you'd like a different product, please return the original and place a new order.
Account & Support -
Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, view your order history, and enjoy a faster checkout on future purchases. -
I forgot my password. What do I do?
Click "Log in" at the top of the page → click "Forgot password?" → enter your email → we'll send you a password reset link. -
How do I contact customer care?
Email: support@triceyahealth.com
WhatsApp: +91 8679997725
Hours: Monday – Saturday, 10 AM – 7 PM IST
We respond to all queries within 24 hours. -
Do you have a wholesale or B2B programme?
Yes. For wholesale enquiries, retail partnerships, or bulk orders, please email business@triceyahealth.com. Our team will get in touch within 2 business days.
My question isn't here.
Email us at support@triceyahealth.com or WhatsApp us at +91 8679997725 — we're happy to help with any question about our products, your order, or Ayurveda in general.