Shipping Policy

Effective date: 29th August 2026
At Triceya, we're committed to delivering your wellness essentials safely, quickly, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.
Shipping Coverage

Where we ship
We currently deliver across all serviceable PIN codes in India through our courier partners including Delhivery, Bluedart, Ekart, Xpressbees, and India Post.
International shipping
We do not currently ship internationally. International shipping to select countries — including the United Arab Emirates, Uzbekistan, Russia, and other markets — is coming soon.
For early enquiries about international orders or wholesale exports, please contact business@triceyahealth.com.
Shipping Charges
Order Value
Shipping Charge
Orders above ₹999
FREE shipping
Orders below ₹999
₹79 standard shipping
Cash on Delivery (COD)
Additional ₹49 COD handling fee
All shipping charges are calculated and displayed at checkout before payment. GST is included in shipping fees where applicable.
Order Processing Time
Dispatch timeline
Orders placed before 3 PM IST on a business day are dispatched the same business day
Orders placed after 3 PM IST, on weekends, or on public holidays are dispatched the next business day
Business days
Monday to Saturday, excluding public holidays declared by the Government of India and Uttar Pradesh.
Delivery Timelines
Estimated delivery times from the date of dispatch:
Location
Delivery Time
Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad)
2–4 business days
Tier 2 and Tier 3 cities
4–7 business days
Remote areas and North East India
7–10 business days
Delivery timelines are indicative and may vary based on courier partner routing, weather conditions, regional holidays, or unforeseen circumstances.
Order Tracking
Once your order is dispatched, you will receive:
SMS with tracking link on the phone number you provided at checkout
Email with tracking link on your registered email
Real-time tracking status via the Track Order page on triceyahealth.com
If you have a Triceya account, you can also track your order by logging in and visiting the Orders section of your dashboard.
Can't find your tracking link?
Check your email spam or promotions folder
Check the SMS from the courier partner (may be under "Delhivery," "Bluedart," etc.)
Email support@triceyahealth.com with your order number — we'll send you the tracking details directly
Delivery Attempts
Our courier partners will make up to 3 delivery attempts at the address you provided.
If all delivery attempts fail — due to unavailability, incorrect address, refusal to accept, or unreachable phone number — the order will be returned to our warehouse (RTO).
Please ensure:
Your delivery address is complete and accurate
Your PIN code is correct
Your phone number is reachable
Someone is available at the address to receive the parcel
Failed Delivery and RTO
If your order is returned to us due to failed delivery:
Prepaid orders: Full product refund will be processed within 5–7 business days after the order is received back at our warehouse. Shipping charges are non-refundable.
COD orders: No amount is charged since payment was not collected. However, repeated COD refusals may result in COD being disabled on your account.
To re-ship a returned order, please place a new order with the correct address.
Damaged or Missing Packages
Damaged in transit
If your order arrives damaged, please photograph the outer package and inner products immediately, and email support@triceyahealth.com within 48 hours of delivery with:
Your order number
Photos of the damage
Description of the issue
We will arrange a free replacement or full refund at no cost to you.
Missing items
If an item is missing from your delivered package, contact us within 48 hours of delivery with your order number. We will investigate with the courier and dispatch the missing product free of charge.
Lost in transit
If your tracking shows no movement for more than 7 business days after dispatch, email support@triceyahealth.com. We will file a claim with the courier partner and either dispatch a fresh replacement or issue a full refund.
Address Changes
Before dispatch
You can request an address change before your order is dispatched by emailing support@triceyahealth.com or WhatsApp'ing us. Include:
Order number
Old address
New complete address with PIN code and phone number
After dispatch
Address changes are not possible once the order is in transit. In such cases:
Refuse the delivery so it returns to us
Place a new order with the correct address
We will refund the original order once it is received back
Delayed Delivery
If your order is significantly delayed beyond the estimated delivery window, please contact support@triceyahealth.com with your order number. We will:
Investigate with the courier partner immediately
Provide you with the latest status within 24 hours
Offer a replacement or full refund if the order cannot be delivered
We take responsibility for delivery — if the courier fails to deliver within reasonable time, we will make it right.
Order Consolidation
If you place multiple orders on the same day to the same address, we may consolidate them into a single shipment for efficiency. You will be notified if this happens.
Storage and Handling
All Triceya products are shipped in protective packaging designed to preserve freshness and prevent breakage:
Capsule bottles are cushioned in secondary packaging
Oil bottles are wrapped in leak-proof inner pouches with bubble-wrap and rigid inserts
Outer courier bags are tamper-evident
Upon receiving your order, please store products as instructed on the label (typically in a cool, dry place, away from direct sunlight).
Force Majeure
Triceya is not responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters (floods, earthquakes, cyclones)
Extreme weather conditions
Pandemics or public health emergencies
Strikes by courier or transport partners
Government-imposed restrictions or lockdowns
Regional communal unrest
Fuel shortages or supply chain disruptions
In such cases, we will make our best effort to keep you informed and dispatch your order as soon as possible.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised effective date. Please review this page periodically.
Contact Us
For any question about shipping or delivery:
Customer Support
Email: support@triceyahealth.com
WhatsApp: +91 8679997725
Hours: Monday – Saturday, 10 AM – 6 PM IST
Business & Wholesale Enquiries
Email: business@triceyahealth.com
Corporate Address
MedisynX Biosciences Private Limited
E-440 Shradhapuri Phase - 2 , Meerut , Uttar Pradesh , 250001
India
This Shipping Policy is part of Triceya's overall Terms and Conditions. By placing an order on triceyahealth.com, you acknowledge that you have read and understood this policy.